Customer Success Specialist

San Mateo, CA or Remote

Looking to build real-world marketing experience? And with a target demographic that you’re intimately familiar with?

Carmen is a Talent Tech company on a mission to modernize the job search process. Candidate experience is our core focus and our career management platform offers a personalized job search along with organizational tools and data to promote career success for all.

We are a group of passionate innovators and entrepreneurs with a proven track record of creating value. We care deeply about solving skills mismatch and underemployment and are building powerful technology that leverages ML and NLP to empower candidates with the best tools and data to achieve career success.

We are targeting significant growth and milestones in the next few years and are looking to hire exceptional talent.

Your Responsibilities Will Be To:

• Function as the primary driver of personal engagement with employer clients utilizing Carmen for hiring
• Reach out to prospective clients via phone, email and text to gain an understanding of their needs and educate them on Carmen’s value proposition
• Prospect and identify potential clients to contact
• Contribute to the design and delivery of messaging campaigns
• Work with the Sales team to convert qualified leads to customers
• Represent the client’s voice in collaborative improvement efforts with ops, tech, product, and marketing
• Guide prospective employers through the hiring process and facilitate their success

We’re Looking For An Individual Who:

• Is enthusiastic about ensuring a great consumer experience
• Is self-motivated, competitive against your own personal goals
• Is a critical thinker that can creatively work to solve complex problems
• Is a go-getter
• Has a high degree of personal integrity and work ethic
• Has strong written and verbal communication skills
• Has a Bachelor’s degree (required)
• Has experience working in a fast-paced environment

About Carmen Technologies 

Carmen [car·eer men·tor] is a Talent Tech company on a mission to modernize the job search process. We offer an AI Career Mentor platform that allows candidates to make more informed career decisions. Candidate experience is our core focus and our career management platform offers a personalized job search along with organizational tools and data to promote career success for all.